Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn, unwashed, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. For hygiene reasons, swimwear must be tried on over underwear and returned with the hygiene liner or protective liner intact, where applicable.

To start a return, you can submit a request through our electronic withdrawal and return portal or contact us at info@jehonthelabel.com. The electronic function is an additional option and does not replace your right to contact us by email.

After submitting an electronic request, you will receive an immediate confirmation that we have received it. This confirmation only acknowledges receipt of the request and does not yet confirm that the return has been accepted.

Please note that returns will need to be sent to the following address:

Schellingstr. 109a
80798 Munich
Germany

After we receive your return request and it is accepted, we’ll send you return instructions, including how and where to send your package. Where applicable, a return shipping label may also be provided. Please contact us or submit an electronic request before sending your item so that we can identify and process the return correctly. Unless the item is defective, damaged, or incorrect, the customer is responsible for return shipping costs.
You can always contact us for any return question at info@jehonthelabel.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 
Certain types of items cannot be returned, such as custom products, special orders, or personalized items. We may refuse a voluntary return, or apply a deduction for diminished value where legally permitted, if swimwear has been worn beyond what is necessary to check its fit, washed, damaged, soiled, or returned without its tags or hygiene liner/protective liner intact. Where goods are delivered with a hygiene seal and are unsuitable for return for health-protection or hygiene reasons, the statutory withdrawal right may be excluded after that seal has been removed, where permitted by law.

Please get in touch if you have questions or concerns about your specific item. Sale or discounted items remain covered by any mandatory statutory withdrawal or consumer rights. We may exclude voluntary returns of gift cards and items expressly marked as final sale only where permitted by applicable law.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period

If you are a consumer in the European Union, you have the right to withdraw from your online purchase within 14 days without giving any reason.

For goods, the withdrawal period normally begins on the day on which you, or a third party designated by you other than the carrier, receives the goods. If several items from one order are delivered separately, the period begins when the last item is received.

You may exercise this right before the goods have been delivered.

To exercise your right, use our electronic withdrawal and return portal or send an unequivocal statement to info@jehonthelabel.com confirming your decision to withdraw.

The electronic function is provided in addition to, and does not replace, your right to withdraw by email or by another legally permitted method.

After informing us of your withdrawal, you must return the goods without undue delay and no later than 14 days after the date on which you notified us.

You are responsible for the direct cost of returning the goods unless the goods are defective, damaged or incorrect, or unless we have expressly agreed to bear the return cost.

Refunds 
Once your return arrives at our warehouse, it will be inspected by our team. We will notify you by email once we have received your return and confirm whether the refund has been approved. Please allow up to 48 hours for your return to be processed after it has been received.

Where you validly exercise a statutory right of withdrawal, we will reimburse all payments due to you without undue delay and no later than 14 days after the day on which we are informed of your decision to withdraw.

For sales of goods, we may withhold reimbursement until we have received the goods back or until you provide evidence that you have returned them, whichever occurs first.

For a full statutory withdrawal, the refund includes the original standard delivery cost, where applicable. Additional delivery costs resulting from your choice of a more expensive delivery method are not refundable.

The refund will be made using the same payment method used for the original transaction, unless you expressly agree otherwise, and you will not incur fees as a result of the refund.

Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If you believe that a refund is overdue, please contact us at info@jehonthelabel.com.